Privacy Policy

1. Introduction

London Metal Recycling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://londonmetalrecycling.co.uk/ or use our services, including metal recycling, vehicle recycling, and parts sales.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Complete forms on our website
Request a scrap vehicle quote
Arrange collection of a vehicle or scrap metal
Purchase parts
Contact us via email, phone, or other means

Depending on the nature of your interaction with us, this information may include:

Name, address, and postcode
Contact information (email address and telephone number)
Vehicle registration number and details
Payment information (for parts purchases or receiving payment for scrap)
Photo identification and proof of address (required by law for scrap metal transactions)

2.2 Vehicle Information

When you request a vehicle quote, we collect:

Vehicle registration number
Postcode prefix
Make, model, and year (derived from registration information)
Condition information you provide about the vehicle

2.3 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

Your computer’s IP address
Browser type and version
Pages you visit
Time and date of your visit
Time spent on each page
Other details about your visit

2.4 Cookies and Similar Technologies

We may use “cookies” and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience. You can set your browser to refuse all or some browser cookies, but this may prevent some parts of our website from functioning properly.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

To provide you with accurate scrap vehicle or metal quotations
To arrange collection or delivery services
To process transactions and send related information including confirmations and invoices
To verify your identity for legal compliance with the Scrap Metal Dealers Act 2013
To issue necessary documentation, including Certificates of Destruction for vehicles

3.2 Communication

To respond to your inquiries and customer service requests
To provide you with information about your transactions or required notices
To notify you about changes to our services

3.3 Improvement and Analysis

To maintain and improve our website and services
To monitor and analyze usage and trends to improve your experience
To develop new products, services, features, and functionality

3.4 Legal Compliance

To comply with applicable laws and regulations
To respond to lawful requests and legal process
To protect our rights and interests, privacy, safety or property, and/or that of our customers, employees or others

4. Legal Basis for Processing Personal Information

We will only process your personal information when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In most cases, the legal basis will be one of the following:

To fulfill a contract with you or take steps at your request prior to entering into a contract
To comply with our legal obligations
For our legitimate interests or the legitimate interests of others, provided these interests are not overridden by your rights and interests
Your consent (where required by law)

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5.2 Legal Requirements

We may disclose your information in response to a court order, legal process, or to comply with any law, regulation, legal requirement, or governmental request.

5.3 Business Transfers

If we or our assets are acquired, or in the unlikely event of bankruptcy, insolvency, or reorganization, customer information would be one of the assets transferred to or acquired by a third party.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

For data related to vehicle recycling, we are required by law to retain certain information for a minimum period to comply with environmental and waste management regulations.

7. Your Data Protection Rights

Under data protection laws, you have rights including:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided in the “Contact Information” section.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to other websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of each website you visit.

10. Children’s Privacy

Our services are not intended for and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

London Metal Recycling
Address: Alperton, Wembley, London

Phone: 0208 997 8787
Email: admin@londonautoparts.co.uk

13. Complaints

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office (ICO) via their website at www.ico.org.uk.

Last updated: March 2025